When Leilani Saad left her 14 year old Shepherd, Shep, at Chasin’ Tails boarding facility in 2009, she came home to find her dog has lost 5 pounds, had an open wound on his elbow and hadn’t eaten or slept properly for days.
This news was shocking to Saad since when she called for updates on how her dog was doing none of this information was relayed to her.
She had initially posted a negative review on “Review Blue”, but the boarding facility threatened to sue for defamation and the post was removed. Neither “Review Blue” or that initial post exist today.
In 2012 another post went viral; it was a highly disturbing video of one of the Chasin’ Tails own staff members abusing a dog in its care.
Saad saw that video and posted Shep’s story on Yelp and Google. Those posts resulted in Saad being sued for $70,000. Saad fought back for her freedom of speech. Though she’s won the right to have the posts remain, the battle ended up costing her $20,000. The matter settled outside of court, and Saad’s paying her legal bills in installment payments.
Chasin’ Tails maintains they turned in the employee shown in the video to police, and that Saad’s 6 year old review wasn’t “representative of how they operate as a business”.
The complete story and followup, by CTV News Calgary, are provided in the links below:
1. CTVNews (Scott McLean, CTV Calgary)