FREDRIKSTAD, Norway — Police are investigating a McDonald’s in Norway after a blind woman and her five-year-old daughter were reportedly asked to leave the restaurant because she had a service dog.
Tina Marie Asikainen took to her Facebook page on Friday to address the uncomfortable situation she had experienced.
“We had Rex with us when we ordered food,” said Asikainen. “But after two minutes, before we had eaten the food, one of the employees came and asked us to leave because we had a dog.”
Asikainen’s black Labrador, Rex, was wearing his fluorescent harness labelled “guide dog” and she also presented the employees with her handler’s identity card.
“They were not interested in reading it. There must have been twenty customers there watching while five employees loudly asked me to go. I started to cry, which isn’t something I often do.”
In tears, she continued to try to explain to them that she was blind but she says they laughed at her.
Although police officers arrived and “rebuked” the staff, she was too embarrassed to stay.
As with many countries, it is against the law for any restaurant in Norway to refuse service and discriminate against a disabled person who is with a guide dog.
In response, Katherine Moe, a press officer for McDonald’s in Norway, released a statement to the AFP News Agency that said, “If this is true we regret it, for this certainly isn’t what is supposed to happen.”
Asikainen is still deciding whether or not she will press charges.